The evaluation itself takes about 15 minutes but you should allow sample time before your visit to read the assignment guidelines and instructions to familiarise yourself with the scenario and questionnaire. Reporting your results online can take another 15 to 30 minutes.Back to FAQs
How will I get paid?
Monthly Payments are made via Electronic Funds Transfer to your nominated bank account. You do not have to provide your bank account details when you register but we do require them once you are accepted as a Mystery Evaluator.
How much will I get paid?
Payments vary depending on the type of assignment conducted.
When do I get paid?
Completed assignments will be paid 4 to 6 weeks after the end of the month in which the evaluations were completed. For example, evaluations completed in January, will be paid 4 to 6 weeks after January 31. As payments are made via international wire transfer, it may take several business days to be shown in your bank account. Delay might be expected due to public holidays and weekends in the recipient's country.
Work is available continually. You can search and select work at any time on our online Evaluator Portal.Back to FAQs
Our online job selection system is built for your convenience. It will allow you to search for work in your local area at any time. We also keep you informed via email when work is posted online.Back to FAQs
We work with some of the world's biggest brands and chains with locations scattered throughout the country. Our jobs extend from major metropolitan to remote areas.Back to FAQs
There is no minimum requirement. Our job selection system allows you to control your workload to suit our lifestyle.Back to FAQs
Our auto-activation system will process your registration straight away. It may take up to 72 hours for us to verify your e-mail address; you will then be granted access to our Evaluator Portal.Back to FAQs
Our online orientation program will introduce you to the Mystery Shopping experience. This online interactive
program teaches you how to be a Mystery Evaluator by simulating what you will need to do for an evaluation.
We also have client specific training modules for some programs.
Mystery shopping work is flexible with many assignments available during your lunch hour, in the evening, or on weekends. Simply choose assignments that are convenient for you.Back to FAQs
Most assignments are required to take place on a specific day within a specific timeframe so you need to plan
carefully before committing to an assignment.
Reliable and proven evaluators are often rewarded with priority access to special assignments. Unreliable evaluators will be removed from our database.
All results must be submitted online within 8 hours of completing an assignment.
If you fail to contact us within this time we will need to reassign the job and classify your job as invalid. If you do not submit your results on time, you will not be paid.
Yes. We regularly perform quality and validation checks so please keep your evaluation records for at least 6 months to assist us with these processes. This includes all receipts and photographs.Back to FAQs
If you are in the USA, you have to provide your Social Security Number if you earn more than $600 per year. This information can be entered on your personal profile page on our secure Shopper Portal.Back to FAQs
If you consider mystery shopping a hobby, you do not need to provide your ABN.Back to FAQs
If you are in the UK or Europe you are required to provide your IBAN, BIC and/or SWIFT numbers to ensure efficient and timely payment. This information can be entered on your personal profile page on our secure Evaluator Portal.Back to FAQs