GBW’s team of in-house specialists have combined our experiences of programme and reporting development around the world with our proven mobile data capture programme to create a solution that can be utilised by any team to drive visibility and insights and support meaningful change wherever it’s required.
We help our client’s businesses by:
Our portfolio of measurement services have a clearly defined role to play in providing independent and objective assessments from a customer/brand perspective.
We also recognise that in today’s competitive environment, ongoing insights and real frontline ownership require a corresponding solution - with the need for consistent, reliable and evolving experiences playing a larger part in meeting customers' ever-more-demanding expectations.
This is why GBW created ‘Evaluate’ – a custom-designed self-assessment tool that’s as flexible, intuitive and insightful as your demands require.
By providing your frontline teams with the means of sharing immediate feedback with you and your business stakeholders, you benefit from seeing how your teams are performing, and hearing first-hand their challenges or barriers to delivery.
Whilst GBW’s team of experts remain on hand to provide insights and best practice solutions, ‘evaluate’ also provides you and your teams the ability to create, distribute and report your own surveys and expected (text, numeric or image-based) responses – at a time of your choosing.
Front line teams receive specific tasks. These can include measurements around:
Self-assessment capabilities enable your company to:
Self-assessment provides company stakeholders and frontline teams with the tools to improve understanding of the standards expected, visibility of the output achieved, feedback and support requirements directly to the teams that can influence change, and focus for regional management on where remedial action is most needed.
GBW’s self-assessment tool combines over 25 years of programme creation and delivery around the world, using a custom-designed interface to support your stakeholders create the surveys they need, and powerful yet intuitive mobile applications to facilitate easy data capture and submission to a centralised reporting platform.
GBW’s team are happy to support any questions you may have on the development of a self-assessment programme for your business and frontline teams.
Sonata GBW is a global technology company specialising in customer experience CX measurement, platform-based digital transformation, supporting businesses to become connected, open, intelligent and scalable. It has presence across USA, Canada, EMEA and APAC regions. If you would like to know more on how we can help you, please fill out the business enquiry form below.