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WE ARE EXCITED TO BE PART OF THE
Sonata Software Family
Working together with Sonata Software, we deliver world class technology-led CX management solutions for clients anywhere in the world and an expertise proven in 100 countries.
WHAT DO WE DO?
GBW Solutions
GBW’s CXe framework is the result of our unique ability to combine physical measurements with digital Platformation™ capabilities. We have immense experience, global coverage, extensive measurement capabilities, powerful and intuitive reporting and analytics platforms. No other agency can offer a more complete, bespoke solution to help you understand and improve your customers' experiences and front-line performance.
Introducing our enhanced Customer Experience solutions: CXe
No two challenges are the same or two industries are similar
- therefore no two programs are the same.
Discover how we can help you >
KODO CX Platform
MOT Reports
Your ‘Moment Of Truth’ Report – understand what happened and why.
Action Planning
Ensure measurement output leads to actions – fully tracked to completion.
Action Planning
Ensure measurement output leads to actions – fully tracked to completion.
GDX Dashboard Reporting
Providing ‘real-time’ performance, across every level.
GDX Dashboard Reporting
Providing ‘real-time’ performance, across every level.
Action Planning
Ensure measurement output leads to actions – fully tracked to completion.
Contact us
MOT Reports
Your ‘Moment Of Truth’ Report – understand what happened and why.
Action Planning
Ensure measurement output leads to actions – fully tracked to completion.
Contact usINDUSTRIES
Industries we serve
In GBW we have the largest global footprint of any customer experience measurement agency for B2B and B2C clients. We work hand in hand with you, understanding your industry-specific requirements, issues and trends to ensure the delivery of relevant services. We work in every major market around the world, using our regional offices and local teams to deliver global, regional and local programs. GBW has delivered customer experience measurements across every major industries, including:
Automotive
Fuels
Finance
F & B
Logistics
Retail
Technology
Transport
Telecoms
Gaming & Gambling
INDUSTRIES
Helping our clients succeed
We offer you an unparalleled, comprehensive solution to help you understand and improve your customers’ experiences. Our proprietary enhanced customer experience framework (CXe), extensive experience, geographic coverage and versatile omnichannel capabilities, when coupled with our market-leading reporting and analytics platform, goes beyond any other offering.
INDUSTRIES
Our strength
GBW’s experience and expertise across industries, geographies, and measurement programs are unparalleled. We provide end-to-end Customer Experience measurement program, service, and software capabilities gained over 25 years’ experience. We have vast knowledge in multiple industries and provide custom-designed CX platforms with a full set of APIs through data-scientists benefitting our clients from our global footprint reach.
Want to know more? Contact us >Extensive Experience
GBW’s experience and expertise across industries, geographies, and measurement programs are unparalleled. We provide end-to-end Customer Experience measurement program, client service, and platform capabilities gained over 27 years. We have vast knowledge in multiple industries and provide custom-designed CX platforms with a full set of APIs through data-scientists benefitting our clients from our global footprint reach.
Geographic Coverage
Measurement Capabilities
Intuitive Reporting
Analytical Insights Delivery
OUR STORY
GBW in numbers
From humble beginnings in New Zealand in 1995, GAPbuster Worldwide grew to become a global success story. Today, known as GBW, we have offices around the world and work in over 100 countries with a team of Customer Experience (CX) experts, whose mission is to help make everyday experiences continually better. Our expertise ranges from initial program consultation, through to analytical insights and everything in between.
OUR STORY
Meet our team
Working in over 100 countries we represent the worldwide community: a mixture of backgrounds and experiences, ethnicities and diversity, languages and cultures, working together on behalf of our clients, our communities, your colleagues and customers. Some of us are academics, others are experienced operators – all of us have one thing in common – to drive meaningful improvement in everyday experiences.