Industry Overview
INDUSTRIES
Industries we serve
In GBW we have the largest global footprint of any customer experience measurement agency for B2B and B2C clients. We work hand in hand with you, understanding your industry-specific requirements, issues and trends to ensure the delivery of relevant services. We work in every major market around the world, using our regional offices and local teams to deliver global, regional and local programs. GBW has delivered customer experience measurements across every major industries, including:
Automotive
Fuels
Finance
F & B
Logistics
Retail
Technology
Transport
Telecoms
Gaming & Gambling
GBW can assess every part of your customer’s journey, from the showroom experience and test drive, through to part exchanges, finance quotations, and servicing. We work with you to understand how you differentiate your brand, how your sales process is undertaken, and even how your teams compare to those of your competitors. By bringing customer experiences to life, we can help you and your teams achieve the optimum balance - giving you greater sales conversions, and the likelihood of repeat purchases in the future- by assessing ongoing touchpoint beyond the initial interaction.
Automotive
“Achieving balance between engaging and aggressive sales teams is not easy.”
Automotive
“Achieving balance between engaging and aggressive sales teams is not easy.”
GBW can assess every part of your customer’s journey, from the showroom experience and test drive, through to part exchanges, finance quotations, and servicing. We work with you to understand how you differentiate your brand, how your sales process is undertaken, and even how your teams compare to those of your competitors. By bringing customer experiences to life, we can help you and your teams achieve the optimum balance - giving you greater sales conversions, and the likelihood of repeat purchases in the future- by assessing ongoing touchpoint beyond the initial interaction.
Sectors
How GBW sets it apart?
We provide custom solutions that address real business challenges, delivered with a full-service model that supports your teams with client servicing professionals. As part of Sonata Software, we’re even better placed to enhance what already exists within your organisation, using our CX framework – and at its core, our KODO-CX platform.
Customer Experience evaluation, can assess omni-channel customer touchpoints, to identify and overcome your business dares, with measurements that deliver both Customer Experience and Operational data metrics.
KODO-CX platform provides a single source of truth for your measurement data, reporting and analytics. Multiple API’s enable us to seamlessly connect disparate IT systems and software platforms.
Customer Experience evaluation, can assess omni-channel customer touchpoints, to identify and overcome your business dares, with measurements that deliver both Customer Experience and Operational data metrics.
KODO-CX platform provides a single source of truth for your measurement data, reporting and analytics. Multiple API’s enable us to seamlessly connect disparate IT systems and software platforms.
INDUSTRIES
Helping our clients succeed
We offer you an unparalleled, comprehensive solution to help you understand and improve your customers’ experiences. Our proprietary enhanced customer experience framework (CXe), extensive experience, geographic coverage and versatile omnichannel capabilities, when coupled with our market-leading reporting and analytics platform, goes beyond any other offering.
