Employee Engagement Platform

Employee Engagement

How we can help?

Employee engagement software assists organisations in identifying opportunities to engage employees and drive growth. Employee engagement platforms are critical in developing workplace cultures that promote employee, team, and business success. Our platform not only boosts productivity and performance, but it also engages employees by making their jobs easier every day. This platform can help you succeed by keeping your employees connected, focused, motivated, and engaged.

  • Programs based on specific objectives to capture expectations and satisfaction levels.
  • Technology for data collection drives response rates, and the opportunity to provide feedback.
  • Anonymous reporting ensures confidentiality, whilst capturing criteria to help analyze results.
  • Focused topics on areas where improvement is achievable with insights for all the parties involved.
  • Easy analysis of loyalty and engagement levels through integration with a reporting platform.
  • Surveys with regular check-in allow time for improvement to be implemented and measured.

In terms of overall Customer Experience (CX), Employee Experience is an often forgotten but always essential component of any successful program. Employee commitment is critical in the delivery of a well defined, seamless, end-to-end experience. When something goes wrong, it will inevitably be the frontline team who need to deliver the solution on behalf of their employer, and when looking to differentiate an experience from the competition, it will often be the interaction between employee and customer that makes the difference. Without the ‘hearts and minds’ of your employees the best designed, best executed and best analyzed program will always fall short. Ultimately, employee engagement helps to develop and strengthen the relationship between worker and employer while realizing the future growth and success of both parties through in depth insights and actions.

Customer Experience (CX) Management Services

OUR CX OFFERINGS

Program consultation and design

  1. Establish objectives, scope and priorities
  2. Agree on overt / covert methodology
  3. Align on secure survey access approach
  4. Recommend optimized solutions
  5. Engage and co-create with stakeholders
  6. Design Programme Standards, Specifications and Site List documents

Data capture and action tracking

  1. Populate GDX interactive Bi reporting tool
  2. Undertake analysis of data collected
  3. Generate bespoke insights pack
  4. Present insights to stakeholders
  5. Agree on priority actions

Program creation and delivery

  1. Obtain and apply localisations
  2. Obtain client sign-off
  3. Set up survey platform and unique links
  4. Agree on communications strategy
  5. Track and monitor survey completion

Reporting and analytics

  1. Complete 6 month ‘pulse’ survey
  2. Apply learnings to enhance future wave

Employee Engagement

What makes us different?

  • As a top employee engagement company, we have been market leaders in CX Management for 27+ years with a global coverage in 105+ markets.
  • Our inhouse system and platform methods ensure a unique solution for each of our clients.
  • KODOhub application to monitor activity and capture data directly from our evaluators.
  • GDX platform to communicate results, track performance and facilitate enquiries.
  • Localization tool to manage ‘glocal’ needs.
  • KODO-CX app to deliver mobile reporting requirements to your territory managers.
  • We are part of Sonata Software – India’s fastest growing IT Services business, with 5000 passionate technology professionals worldwide.
  • We pride ourselves on a strategic ongoing partnership with our clients and ISO9001 certification for quality assurance.
  • We have full omnichannel capabilities that provide bespoke end-to-end customer journey insights and analytics that drive meaningful change.

Frequently Asked Questions

What is Customer Experience?

Customer Experience is the aggregation of all the impressions and interactions of a customer across different touchpoints they had in the complete customer journey. It is the perception built by your customers when they experience your brand or business. Every small interaction matters. For example: Coming across an ad, browsing through a website, talking to a sales representative, paying a bill, or talking to customer care for after-sale service. The positive impact from all these interactions altogether makes a customer experience remarkable.

How to improve Customer Experience?

The different ways we can improve customer experience are:

What is Customer Experience?

Customer Experience is the aggregation of all the impressions and interactions of a customer across different touchpoints they had in the complete customer journey. It is the perception built by your customers when they experience your brand or business. Every small interaction matters. For example: Coming across an ad, browsing through a website, talking to a sales representative, paying a bill, or talking to customer care for after-sale service. The positive impact from all these interactions altogether makes a customer experience remarkable.

Sonata GBW is a global technology company specialising in customer experience CX measurement, platform-based digital transformation, supporting businesses to become connected, open, intelligent and scalable. It has presence across USA, Canada, EMEA and APAC regions. If you would like to know more on how we can help you, please fill out the business enquiry form below.