WE ARE EXCITED TO BE PART OF THE
Sonata Software Family

Working together with Sonata Software, we deliver world class technology-led CX management solutions for clients anywhere in the world and an expertise proven in 100 countries.

GBW

WHAT DO WE DO?

GBW Solutions

GBW’s CXe framework is the result of our unique ability to combine physical measurements with digital Platformation™ capabilities. We have immense experience, global coverage, extensive measurement capabilities, powerful and intuitive reporting and analytics platforms. No other agency can offer a more complete, bespoke solution to help you understand and improve your customers' experiences and front-line performance.

EXPERTISE

Introducing our enhanced Customer Experience solutions: CXe

No two challenges are the same or two sectors are similar - therefore no two programs are the same.

SOLUTIONS

Products & services

Over the years we have developed a number of core product services
to deliver the best combination of measurement programs.

Find your ideal measurement solution

Business Type:

Best for:

KODO CX Platform

SECTORS

Industries we serve

In GBW we have the largest global footprint of any customer experience measurement agency for B2B and B2C clients. We work hand in hand with you, understanding your sector-specific requirements, issues and trends to ensure the delivery of relevant services. We work in every major market around the world, using our regional offices and local teams to deliver global, regional and local programs. GBW has delivered customer experience measurements across every major sector, including:

SECTORS

Helping our clients succeed

We offer you an unparalleled, comprehensive solution to help you understand and improve your customers’ experiences. Our proprietary enhanced customer experience framework (CXe), extensive experience, geographic coverage and versatile omnichannel capabilities, when coupled with our market-leading reporting and analytics platform, goes beyond any other offering.

SECTORS

Our strength

GBW’s experience and expertise across sectors, geographies, and measurement programs are unparalleled. We provide end-to-end Customer Experience measurement program, service, and software capabilities gained over 25 years’ experience. We have vast knowledge in multiple sectors and provide custom-designed CX platforms with a full set of APIs through data-scientists benefitting our clients from our global footprint reach.

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Extensive Experience

GBW’s experience and expertise across sectors, geographies, and measurement programs are unparalleled. We provide end-to-end Customer Experience measurement program, client service, and platform capabilities gained over 27 years. We have vast knowledge in multiple sectors and provide custom-designed CX platforms with a full set of APIs through data-scientists benefitting our clients from our global footprint reach.

Geographic Coverage

Measurement Capabilities

Intuitive Reporting

Analytical Insights Delivery

From humble beginnings in New Zealand in 1994, GAPbuster Worldwide grew to become a global success story. Today, known as GBW, we have offices around the world and work in over 100 countries with a team of Customer Experience (CX) experts, whose mission is to help make everyday experiences continually better. Our expertise ranges from initial program consultation, through to analytical insights and everything in between.

OUR STORY

Meet our team

Working in over 100 countries we represent the worldwide community: a mixture of backgrounds and experiences, ethnicities and diversity, languages and cultures, working together on behalf of our clients, our communities, your colleagues and customers. Some of us are academics, others are experienced operators – all of us have one thing in common – to drive meaningful improvement in everyday experiences.



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