Employee Engagement
How we can help?

Employee engagement software assists organisations in identifying opportunities to engage employees and drive growth. Employee engagement platforms are critical in developing workplace cultures that promote employee, team, and business success. Our platform not only boosts productivity and performance, but it also engages employees by making their jobs easier every day. This platform can help you succeed by keeping your employees connected, focused, motivated, and engaged.

  • Programs based on specific objectives to capture expectations and satisfaction levels.
  • Technology for data collection drives response rates, and the opportunity to provide feedback.
  • Anonymous reporting ensures confidentiality, whilst capturing criteria to help analyze results.
  • Focused topics on areas where improvement is achievable with insights for all the parties involved.
  • Easy analysis of loyalty and engagement levels through integration with a reporting platform.
  • Surveys with regular check-in allow time for improvement to be implemented and measured.

In terms of overall Customer Experience (CX), Employee Experience is an often forgotten but always essential component of any successful program. Employee commitment is critical in the delivery of a well defined, seamless, end-to-end experience. When something goes wrong, it will inevitably be the frontline team who need to deliver the solution on behalf of their employer, and when looking to differentiate an experience from the competition, it will often be the interaction between employee and customer that makes the difference. Without the ‘hearts and minds’ of your employees the best designed, best executed and best analyzed program will always fall short. Ultimately, employee engagement helps to develop and strengthen the relationship between worker and employer while realizing the future growth and success of both parties through in depth insights and actions.

Employee Engagement

Our CX offerings

Program consultation and design

  1. Establish objectives, scope and priorities
  2. Agree on overt / covert methodology
  3. Align on secure survey access approach
  4. Recommend optimized solutions
  5. Engage and co-create with stakeholders
  6. Design Programme Standards, Specifications and Site List documents

Data capture and action tracking

  1. Populate GDX interactive Bi reporting tool
  2. Undertake analysis of data collected
  3. Generate bespoke insights pack
  4. Present insights to stakeholders
  5. Agree on priority actions

Program creation and delivery

  1. Obtain and apply localisations
  2. Obtain client sign-off
  3. Set up survey platform and unique links
  4. Agree on communications strategy
  5. Track and monitor survey completion

Reporting and analytics

  1. Complete 6 month ‘pulse’ survey
  2. Apply learnings to enhance future wave

Employee Engagement

What makes us different?

Frequently Asked Questions

Employee engagement is a fundamental tool to understand and describe the quantity and quality of employees, as well as the relationship between a company/organization and its employees.

Employee engagement is important to enhance the future development of any type of business organization. Feedback between worker and employer is necessary like water for a human, making this relationship one of the pillars of any undertaking.

  • I know what is expected of me at work.
  • I have the materials and equipment I need to do my work right.
  • At work, I have the opportunity to do what I do best every day.
  • In the last seven days, I have received recognition or praise for doing good work.
  • My supervisor, or someone at work, seems to care about me as a person.
  • There is someone at work who encourages my development.
  • At work, my opinions seem to count.
  • The mission or purpose of my company makes me feel my job is important.
  • My associates or fellow employees are committed to doing quality work.
  • In the last six months, someone at work has talked to me about my progress.
  • This last year, I have had opportunities to learn and grow.
  • Leadership.
  • Rewards and recognition.
  • Professional growth.

Employee engagement theory is the idea that by provoking/challenging, supporting/encouraging and motivating/inspiring employees, organizations increase satisfaction and maximize staff performance thus increasing company performance.

  • Cognitive Engagement: This involves the extent to which employees focus on their work tasks.
  • Emotional Engagement: This consists of the here and now experience that the employees have while doing work.
  • Physical Engagement. With team building activities for instance, workout encouragement.

Key Driver of Engagement:“My work space is comfortable, and I have the tools and resources I need.”

Effect on Employee Performance:When this need is met, employees look forward to coming to work and can perform more.

  • Connect work to a purpose.
  • Pull back the curtain between worker and employee.
  • Build Trust.
  • Listen to improve employee engagement.
  • Encourage an attitude of gratitude.
  • Giving the Right Tools.
  • Offering Individual Attention.
  • Teaching them and giving Training / Coaching.
  • Listen to their needs.
  • Get Social with them and get closer.
  • Serve Others as if it was you.
  • Recognize Proudly and Loudly their work/job.
  • I am proud to work for [Company]?
  • I would recommend [Company] as a great place to work?
  • I rarely think about looking for a job at another company?
  • Have you recently thought about leaving [Company]?
  • I see myself still working at [company] in two years' time
  • Do others provide you with recognition for your accomplishments at work?
  • Do you feel like your supervisor is invested in your success?
  • What do you enjoy most/least about your company?
  • What can the company do better to make things better for you?
  • Is there anything preventing you from doing your job well or in a safer way?
  • What changes have you seen since the last survey or the company growth?
  • How would you describe communication within your team and the enterprise?
  • Uphold your company's core values.
  • Carve out career paths for growth.
  • Provide opportunities for learning and improvement.
  • Recognize top performers and encourage them to help others.
  • Promote transparency between the team/workers, and the business.
  • Solicit and use feedback from your team and other companies who do perform better in terms of employee engagement.
  • Hold employees accountable.
  • Hold yourself accountable.

Sonata GBW is a global technology company specialising in customer experience CX measurement, platform-based digital transformation, supporting businesses to become connected, open, intelligent and scalable. It has presence across USA, Canada, EMEA and APAC regions. If you would like to know more on how we can help you, please fill out the business enquiry form below.