Would you like to be paid to shop at globally recognised brands at times that suit you? Get rewards in exchange for a little effort with Mystery Shopping!
Mystery Shopping is a research methodology used to measure and improve the quality of the customer service
experience provided by retail outlets.Mystery Shopping help companies to measure their performance in the customer service they provide.
GBW is a world leader in Mystery Shopping and has organised over 14 million mystery shops for some of the world's largest brands.
We recruit and train people like you to be an evaluator. You then go to one of our clients' stores and act as a customer, making enquiries or legitimately shopping for products. You will then complete an online survey about your experience and are rewarded by GBW with cash payments, purchase discounts, and/or reimbursements.
Many secret evaluators join up because they like shopping, others because they want to contribute to the
ongoing improvement of service. Some simply enjoy the flexibility GBW provides.
You can work when and where you want, as much or as little as you like.
GBW Mystery Shopping services are operating in over 100 countries worldwide, and will likely be operating in your local area. We represent a range of industries and can provide you with a variety of Mystery Shopping assignments. Our growing client list will ensure a versatile assignment base for you to choose from.
GBW Mystery Shopping is perfect for a range of people. The flexibility of Mystery Shopping means a job can be scheduled for a lunch break, between classes, at night, in the morning, on the weekend or between errands. All we ask is that you’re focussed, detailed, have a good memory and are reliable.
Retail audit services are different to regular 'mystery shopping' programs, in that retail auditors
announce their arrival and work with site representatives to test, measure and record compliance to company
procedures and processes. While mystery shopping focus on measuring service levels, retail
audits focus on measuring standards of branding or operational cleanliness, condition and compliance.
Audits are designed to capture specific information accurately, so your results must be precise and correct. An auditor must make their assessment without emotion or bias by simply recording their observations.
Retail auditors are professional and observant, able to work autonomously and with initiative to ensure that the audit process is carried out fairly, thoroughly and efficiently. GBW auditors are selected only from the best of our mystery evaluators to complete audits for our clients. Auditors undergo training, assessment and certification. Use your time as a Mystery Evaluator gaining the relevant experience and honing your expertise. After this time, you may be considered for one of our Auditor roles.
More information can be found on our Scamwatch page.