Mystery Shopping

GBW has more than 18 years’ experience in designing and implementing customer service measurement programs for leading international companies. We are the experts in mystery shopping services.

  • Flexibility – our programs are custom made to suit your specific business objectives
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  • 400,000 active secret shoppers worldwide
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  • World-class mystery shopper quality management systems
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  • Business intelligence reporting – customised access to view results in a way that suits you
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  • Reporting tools to help you learn, take action and win more loyal customers

We've carried out more than 14 million mystery shops since we started in 1994. All our clients' programs are designed and executed to ISO9001 quality standards. Most importantly, consistent actions to improve performance have been taken by our clients. We would like the opportunity to share our expertise with you.

To find out how a GBW mystery shopping program can help your business manage customer experience,  contact us today.

Mystery shopping